Frequently Asked Questions
Everything you need to know about shopping with Minus One.
How long does shipping take?
Standard shipping usually takes 3-5 business days for domestic orders, while international shipping can take 7-14 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Simply initiate your return through our online portal.
How do I find my correct size?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Can I track my order in real-time?
Yes, once your order ships, you will receive an email confirmation with a tracking link to monitor your package's journey to your doorstep.
Are your materials sustainably sourced?
Minus One is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and transparent supply chains to ensure our environmental impact is minimized.